Frequently Asked Questions
Getting Started
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A: MyPunchbowl offers tools for every phase of party planning in an easy-to-use, innovative user interface. Key features include:
- • "Pick a Date" feature uses guest input to help you find the best date for your event
- • "Save the Date" functionality to inform your guests early in the planning process
- • Ability to create customized invitations to send to family and friends
- • Personal photo upload and photo search from Yahoo Flickr®.
- • Easy import of your email addresses from all major sources
- • Stress-free RSVP to ensure a more personal interaction between you and your guests
- • A party message board to network and socialize before and after a party
- • A party store locator to find a local party store near you
- • Numerous "after party" features to reminisce and share party memories
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A: No, MyPunchbowl is completely free!
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A: MyPunchbowl has been tested on most popular web browsers including Microsoft's Internet Explorer (version 6 or higher) Firefox (version 1.5 or higher) and Netscape-based browsers (version 8.1 or higher). We recommend using the most up-to-date version available for your browser.
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A: We are aware of some layout and other issues that you may encounter when using Apple's Safari browser. We're working to resolve these issues. The good news is that we've tested MyPunchbowl with the latest beta version of Apple Safari and we believe all of the issues will be resolved when Apple releases their next version.
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A: Check out this helpful guide on the basics of getting around MyPunchbowl.
Privacy Policy & Terms and Conditions
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A: Your privacy is very important to us. Any personal information that you give us such as your email address, your home address or any other details will only be shown to guests that you invite to your party. We will never sell your personal information to a third party. When you sign up for MyPunchbowl, you will be automatically signed up for our monthly newsletter. If you don't want to get our monthly newsletter, simply unsubscribe (at the bottom of the newsletter) the first time you receive it.
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A: Our complete Privacy Policy is located here.
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A: Our complete Terms and Conditions statement is located here.
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All contents of http://www.mypunchbowl.com and http://www.punchbowlsoftware.com are copyright of Punchbowl Software Inc. The usage of MyPunchbowl, Punchbowl, or Punchbowl Software as a word, phrase, logo, graphic symbol, slogan, or other device as it relates to party or event planning are trademarks of Punchbowl Software Inc.
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1. Eligibility.
NO PURCHASE NECESSARY. Only legal U.S. residents at least 13 years of age who reside in and who are physically located in the U.S. (excluding its territories and possessions) are eligible to enter the MyPunchbowl Widget Contest (the "Contest"). Contestants aged 13-21 may be required to have their parent or legal guardian's permission to enter as described below. Employees, agents or officers of MyPunchbowl or of any entity involved in the development, production, implementation and distribution of the Contest including any advertising or promotion agency, supplier of prizes for the Contest, parent company, service provider, subsidiary or affiliate of any such entity or any other entity directly associated with the Contest or any member of the immediate family of and/or person living in the same household as such persons, are ineligible to enter the Contest.
2. Entries.
(a) To enter the Contest, Entrants must create a Widget according to the directions at www.mypunchbowl.com/widget, and email support@mypunchbowl.com with the link to a published example of their widget. The contest duration is from 12:00pm ET on July 22, 2008 until 11:59pm ET on September 30, 2008. In order to participate in this Contest, you are required to register at MyPunchbowl.com. By entering the Contest, you hereby agree that participation in this Contest is subject to the MyPunchbowl standard terms and conditions found at www.MyPunchbowl.com/terms and privacy policy found at www.MyPunchbowl.com/about/privacy. To the extent there is a conflict between these Official Rules and the MyPunchbowl standard terms and conditions, these Official Rules shall govern.
(b) Only one entry per person. If multiple entries are received for the same entrant, only the first entry submitted by that entrant will qualify for entry in the Contest and subsequent entries submitted by that entrant shall be disqualified. By entering, entrants agree to be bound by the decisions of the judges MyPunchbowl and these Official Rules and to comply with all federal, state, and local laws and regulations. MyPunchbowl and those working for MyPunchbowl or on behalf of MyPunchbowl, will not be responsible for lost, late, misdirected, damaged, or postage due mail or e-mail, or for Internet, computer hardware and software, phone, and/or any other technical errors, malfunctions, and delays. Entries which are mutilated, incomplete, illegible, inaccurate, forged, irregular in any way, or otherwise not in compliance with these Official Rules are also void. In the event of a dispute concerning who submitted an e-mail entry, the entry will be deemed to have been submitted by the authorized holder of the e-mail account from which the entry is made. The "authorized account holder" is the natural person to whom an email address is assigned by an Internet access provider, online service provider or other organization (e.g., business, educational institution, etc.) responsible for assigning email addresses for the domain associated with the submitted email address.
(d) In addition, any submitted materials may not contain references which are obscene, crude or vulgar, gang identification, references to commercial products, license plate numbers, phone numbers, personal addresses (physical or email), Web site URLs, derogatory characterizations of any ethnic, racial, sexual or religious groups, references to illegal or inappropriate activity, behavior or conduct, sexual orientation, or any other references that could be considered inappropriate, unsuitable or offensive, as determined by MyPunchbowl, in its sole discretion.
3. Our Right to Use Your Work and Information About You.
(a) Submission Materials become the property of MyPunchbowl and will not be acknowledged or returned.
(b) You represent and warrant that: (A) all contents of Submission Materials are wholly original, have been created entirely by entrant, have not been taken in whole or in part from any source other than entrant and do not incorporate or include anything that is owned by any third party or would require the consent of any third party; (B) you own and/or control 100% of all right, title and interest in and to the Submission Materials, as well as all elements contained therein; (C) the Submission Materials do not and shall not violate any law or the copyright, trademark, publicity right, privacy right, or any other right of any third party; (D) the Submission Materials, or any part thereof, have not been commercially released; and (E) you have the written consent, release and/or permission of each and every participant in the Submission Material to participate in the Submission Materials as contemplated by these Official Rules; and
(c) You hereby hold MyPunchbowl and its partners harmless from and against any third party claim arising from use of the Submission Materials. You waive any right to privacy. You waive any right to inspect or approve uses of the Submission Materials or to be compensated for any such uses. You hereby represent and warrant that you and each person who is identifiable in the Submission Materials are at least 13 years of age and that you have read these Official Rules and are fully familiar with its contents.
(d) By providing Submission Materials in connection with this Contest, you grant to MyPunchbowl and its partners the right, except where prohibited by law, to use your name, likeness, picture, address (city and state), e-mail address, voice, biographical information, Submission Materials, entry form information and written and oral statements, for advertising and promotional purposes in promoting or publicizing the Submission Materials, MyPunchbowl and its partners and their products and services, without compensation unless required by law. You shall have no right of approval, no claim to compensation, and no claim (including, without limitation, claims based on invasion of privacy, defamation, or right of publicity) arising out of any use, blurring, alteration, or use in composite form of your name, picture, likeness, address (city and state), e-mail address, biographical information, or entry. The rights granted under this paragraph shall extend to MyPunchbowl and its affiliated companies with respect to all entrants in the Contest, including the entrant who is selected as the Winner and those entrants who are not selected as the Winner. MyPunchbowl is under no obligation to use the Submission Materials for any purpose.
4. Selection of Winner / Prizes.
The Winners will be notified by telephone or email, and each Winner (and parent or legal guardian if Winner is under 21) and each member of the a performing group (and parent or legal guardian if member is under 21) will be required to sign, have notarized and return an Affidavit of Eligibility and Publicity/Liability Release (and any other documents required by MyPunchbowl), within five (5) calendar days of notification. Each Winner will also be required to send a copy of his/her passport, drivers license or birth certificate as proof of age and residency. If a Winner cannot be contacted within five (5) calendar days of first notification attempt, if the prize notification is returned as undeliverable, if a Winner rejects the prize, in the event of noncompliance with these Rules, or if the Affidavit of Eligibility and Publicity/Liability Release is not executed by all members of the performing group, the prize will be forfeited and an alternative winner may be selected from all remaining eligible entries. Upon prize forfeiture, no compensation will be given. The Affidavit of Eligibility and Publicity/Liability Release must be complete and must include the Winner’s social security or resident alien identification number. The information in Winner’s Affidavit of Eligibility must be correct and must be identical to the information provided in Winner's entry or the Winner will be disqualified.
(c) Two (2) Grand Prize Winners will each receive a $250.00 Amazon gift card (ARV $250.00)
If the Grand Prize Winner notifies Sponsor that s/he is prohibited from receiving prize money under the rules of an applicable cheerleading and/or dance organization, then, at Grand Prize Winner’s written request, the Grand Prize will be awarded to another entrant at the discretion of the judges.
One (1) prize will be awarded for Best Look & Feel Integration of Widget on user blog, and one (1) prize will be awarded for Most Creative Use of Widget.
Other conditions and restrictions apply. Prizes are non-transferable. No substitutions or cash redemptions. Estimated combined retail value of all prizes is $500.00 .
(c) By accepting the prizes, Winner releases and discharges MyPunchbowl, their respective affiliated companies and the respective parents, subsidiaries, affiliates, advertising and promotion agencies of each, and all their respective employees, officers, directors, representatives and agents from any liability or damage due in whole or in part to the award, acceptance, possession, use or misuse of any prize or from participation in this Contest. MyPunchbowl reserves the right to substitute a comparable prize of like or greater value for any prize, or to pay Winner a cash equivalent (the value of which shall be determined by MyPunchbowl in its sole discretion), for any reason.
(d) If, for reasons beyond the control of MyPunchbowl (including, but not limited to, tampering or computer virus infection), the Contest is not capable of running as originally planned, MyPunchbowl, at its sole discretion, reserves the right to cancel or modify the Contest, without liability. If a sufficient number of eligible entries (as determined by MyPunchbowl in its sole discretion) are not received by the end of the Contest period, MyPunchbowl reserves the right not to award any or all prizes. All taxes (including, but not limited to, income taxes) are the sole responsibility of Winner. All entrants agree to comply fully with each provision in these Official Rules. Any person attempting to defraud or in any way tamper with this Contest and any person who does not comply with these Official Rules, will be ineligible for any prize and may be prosecuted to the full extent of the law.
5. Issues of Law.
All federal, state and local laws and regulations are applicable. THE MASSACHUSETTS COURTS (STATE AND FEDERAL) SHALL HAVE SOLE JURISDICTION OF ANY CONTROVERSIES REGARDING THE CONTEST AND THE LAWS OF THE STATE OF MARYLAND SHALL EXCLUSIVELY GOVERN THE CONTEST. EACH ENTRANT WAIVES ANY AND ALL OBJECTIONS TO JURISDICTION AND VENUE IN THOSE COURTS AND HEREBY SUBMIT TO THE JURISDICTION OF THOSE COURTS. The Contest is void where restricted or prohibited by law.
6. Your Release of MyPunchbowl From Any and All Liability.
Entrants agree that MyPunchbowl shall not be liable for losses or injuries of any kind resulting from: (i) acceptance/possession and/or use/misuse of prize(s), (ii) participation in the Contest, (iii) individual, joint or collective technical malfunctions of the telephone network and/or transmission line, computer on-line system, computer dating mechanism, computer equipment, hardware and/or software, or (iv) any delay or distortion of an entry resulting from data transmissions that are garbled, incomplete, misdirected, lost, mutilated, delayed, corrupted, mechanically duplicated, illegible or otherwise not in compliance with these Official Rules. Entrants also agree that MyPunchbowl and its partners are not responsible or liable for any injury or damage to an entrant's or third person's computer related to or resulting from the Contest and/or its prizes. MyPunchbowl and its partners are not liable for damage to a user's computer system (including, without limitation, any server failure or lost, delayed or corrupted data or other malfunction) due, either directly or indirectly, to an entrant's participation in the Contest or downloading of information in connection with the Contest. MyPunchbowl reserves the right to modify or cancel the Contest in the event that any portion of any website used to administer any aspect of the Contest becomes technically corrupted.
7. How to Get More Information
(Copies of these Official Rules may be obtained by sending a self-addressed, stamped envelope to MyPunchbowl Contest - 873 Concord St, Framingham, MA 01701. (WA and VT residents may omit return postage.) Requests for Official Rules must be received by September 20th, 2008. All times and dates in these Official Rules are Eastern Standard Time.
MyPunchbowl Buzz
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A: Yes, the Buzz feed should work in most RSS readers. Drop us a line if you have a problem: support@punchbowlsoftware.com
User Accounts
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A: No, your guests do not need to create an account. Your guests will be able to see their invitation and respond without creating an account.
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A: Visit this page to change your password: http://www.mypunchbowl.com/forgot_password
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A: Sign in to your MyPunchbowl account and click the Profile tab.
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A:Yes! Many people have more than one email address, for example at work and and home. We make it easy for you to view all parties you have been invited to at any of your email addresses in your MyPunchbowl account. Log into your MyPunchbowl account and click the Profile tab. Add your additional email addresses to the "Additional Email Addresses" section (make sure that you do not have a MyPunchbowl account associated with any of your additional email addresses). Now you will see parties you are invited to at any of your email addresses on your dashboard under "Parties I'm Invited To".
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In order to ensure delivery of MyPunchbowl emails, the "From" address must be from our servers (it is critical that the mail server and email address match). Therefore, the From address when you send emails from MyPunchbowl will always be YourName mail@mail.mypunchbowl.com. Note that if a guest responds to your email from MyPunchbowl, the "Reply To" address is your address that you signed up with (YourName youremail@yourdomain.com).
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A: If you want to permanently delete your account, just send us a quick note with the email address that you used when you signed up for the account. Send an email to support@punchbowlsoftware.com
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A: If you choose to permanently delete a party, there is no way to recover it. That's why we give you a warning message before you delete it. We're really sorry, but there is nothing we can do. We recommend that you don't permanently delete parties. Keep them for the memories!
Dashboard
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A: If you are hosting more than one party, it helps to understand the order the parties are listed in your MyPunchbowl Dashboard. The first party in the "My Current Parties" section is the next upcoming party that you are hosting. The next future parties are then listed in order of when they will happen (soonest ones first). After your last upcoming party, the most recent past party is listed, and then all of the past parties previous to that one, arranged in order of the most recent past party first. Parties that do not have a date are listed at the bottom. After 30 days, a past party will move out of "My Current Parties" into the Past Parties tab.
Poll for a Date
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A: Poll for a Date uses a sophisticated algorithm to drive consensus among your guests. First the host offers up a few date and time options for the event and sends the Poll for a Date to the guests. As guests respond, their names are placed under only one of the date and time options that they indicate fits their schedule (this is visible to all other guests). The algorithm groups guests together to drive consensus to the most popular date and time option. Finally, MyPunchbowl recommends the best date to the host.
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A: You can choose an unlimited number of date options. That said, we suggest being reasonable ... your guests might not appreciate having to choose from 37 different options. We also recommend choosing no less than 2 options; otherwise there’s no picking to be done!
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A: This is where you, the host, can specify if one or more of your dates is better for you. In certain “tie breaker” scenarios where your guests are evenly split between dates, we will look to see if any of the options are better for the host. If all your options are equally good for you, leave Rank at “OK for me.”
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A: You can use Notes to add any pertinent information about this date option that you want your guests to know. For example, you may want to remind your guests that a date falls near a holiday. If you don’t have any Notes, leave it blank!
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A: It stands for Very Important Person. The guests you mark as VIPs are the people that just HAVE to be there. Its the birthday boy or girl at the birthday party .. it’s the wedding couple at the engagement party ... its your 3 closest friends at the graduation party. Our software will weight VIP responses more heavily than other guests to help drive consensus around the dates that work for them.
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No, only the host can see which guests are marked VIPs.
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A: Our Poll for a Date algorithm groups guests together to drive consensus towards a single date and time option.
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A: Never. Your name will only be placed under an option that you mark as “Works for me” or “OK, but not great”.
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A: Your guests may only view your Poll for a Date once. If you change a date or time or add an option after some guests have responded you will invalidate their responses (because they responded to the original options).
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A: If you need to send out new date options after your guests have responded, you will need to create a new party and send a new Poll for a Date. You can easily notify your guests of this change by using “Send a message to guests” on the Dates page of the current party.
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A: You can see your guest’s responses to each date by clicking on “show raw responses” on the Poll for a Date > Dates page (only available after guests have begun responding).
Design Studio
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A: On the Your Design page, hold your mouse over a design. If you see a scissors icon, this is a Design Studio design and it can be customized.
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A: Yes! Just click right on the text or photo on your design and you will see "handles" appear. You can resize or move the text or photo with these controls. Hold down the Shift key to maintain the aspect ratio.
Save the Date
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A: Send a Save the Date when you are planning an event and want your guests to know early in the planning process. You don't need to know all the details of the event, just the date! Send it weeks or even months before the event to help increase the number of people who can come to your event.
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A: Check out this helpful guide on importing your contacts from Outlook.
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A: For help importing your contacts using the Plaxo Address Book Widget (Plaxo, AOL, and others), please see http://help.plaxo.com. If you have any other questions, contact us at support@punchbowlsoftware.com.
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A: If you need to update your guests with new information, or an important change to your event, you can easily send a message to all invited guests.
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A: When you are ready to send out an invitation to the event, your guests are automatically copied from Save the Date to the Add Guests page of your invitation. You can then add, remove or edit guests before you send out the full invitation.
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A: Yes, on the Save the Date > Save the Date Details page, click the "Printer-friendly" link in the upper right corner.
Invitations
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A: Despite our best efforts, sometimes invitations get caught in your guest's spam or junk filters. We offer the option to send your guests a link to your invitation using your personal email account. To use this feature, go to your Invitation > Manage Guests page and click "Help! My guests have not received the invitation"
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A: Depending on a variety of factors, it can take a few hours or more for an invitation email to actually arrive in a guest's inbox. If you just sent your invitation and none of your guests seem to have received it, we suggesting waiting a good 2-4 hours. If it has been many hours and some of your guests still haven't received the invitation, see the FAQ above "My guests did not receive my invitation. What can I do?"
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A: Yes. You can choose from a wide variety of themed templates for your invitation including birthday, bachelor/bachelorette parties, cocktails, holidays, and many more. We're constantly adding new ones too! Go to the Personalize > Choose a Design page to see our templates.
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A: With MyPunchbowl, you never need to save your information. All data is saved automatically as you enter the information!
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A: A MyPunchbowl invitation is like your own personal website - any changes you make will be seen by your guests the next time they view the page. You don't have to notify them, unless you want to (use the "send a message to guests" on the Manage Guests page to do this).
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A: Check out this helpful guide on importing your contacts from Outlook.
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A: For help importing your contacts using the Plaxo Address Book Widget (Plaxo, AOL, and others), please see http://help.plaxo.com. If you have any other questions, contact us at support@punchbowlsoftware.com.
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A: Yes! On the Add Guests page click the Easy Import button and choose a previous party under Recycle, then click Import Contacts.
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A: The practical and technical limit on number of invitees in is the few hundred.
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A: Yes, you can send yourself a test invitation to see exactly what your guests will receive. Simply finish your invitation and add one or more guests on the Add Guests page. On the next page (Invitation Email) click "Send a Test" at the bottom of the page. You will receive an email at your account email address. This is the same invitation that guests will receive.
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A: Check out this helpful guide all about RSVP Options.
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A: It depends on what your host chooses- the host decides whether or not the guest list is displayed in the invitation. This setting is on the Invitation Email page and on the Manage Guests page > RSVP Options.
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A: Yes! On the Add Guests page, click the "Publicize Event" button. Copy the url under Share a Link. You can send out or post the url publicly and guests can add their name to the guest list.
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A: Yes, on the Invitation > Invitation Details page, click the "Printer-friendly" link in the upper right corner.
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A: Guests who respond "Yes" are brought to the Party Message Board and the Potluck list (if you made one) where they can communicate with other guests who are also coming. Guests who respond "No" are given an option to send a private email and virtual gift to the host.
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A: After you send your invitations, you will see a column on the Manage Guests page called "Date Viewed." If you hold your mouse over the date you can see more info. The Date Viewed column tracks two things:
- If the guest viewed the invitation email (*Note - this is only recorded if the guest allows image downloading in their email)
- If the guest clicked through to your MyPunchbowl invitation page
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A: If a guest did not receive your invitation, first make sure that you used the correct email address. To resend an invitation, go to the bottom of your Manage Guests page and click Resend Invitations.
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A: No. When you add new guests on the Add More Guests page, and then send the email on the next page, the invitation only goes to the new guests, it will not be sent to your existing guests (those on the Manage Guests page).
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A: Use the "Display guest list" RSVP Options check boxes to specify if and how your guests see the guest list. If you decide to display the guest list on the invitation, you can also specify what guest responses you'd like to show in the invitation, including just the list of who's invited.
You may notice that you can't check Who's Invited until you uncheck Yes responses, No responses, or Not Responded. Why is this? Because if you are showing Yes responses, No responses and Not Responded, that's everyone! Showing Who's Invited would be redundant.
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A: Yes, you can export a .csv file of your guest list. Just click "Export" at the top of Manage Guests page.
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A: Only guests who respond "Yes" are able to view and post on the Party Message Board.
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A: Yes. When they receive your invitation, guests can respond Yes, No, or Decide Later. Guests can choose when they want to receive the reminder email.
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A: You can add a short personalized message to the invitation for each guest. Make guests feel special by personally saying hello.
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A: Guests who you check in this pop-up will not be able to RSVP for the event. They will receive the invitation with the text: "[Host name] wants to let you know about this event. No RSVP is needed." This is a great way to send an announcement, or to send an invite for that cousin of yours who lives on the other side of the country ... you know that they can't come, but you'd like them to receive the invitation.
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A: Yes! If your friend calls you at work to tell you that she is coming, simply click in the RSVP column on your manage Guests page and change the response.
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Q: Can I add a guest to my guest list without sending an invitation (or if I don't have their email)?
A: Yes! After you send your invitation, on your Invitation > Manage Guests page, click the small green "+" in the lower left hand corner of your guest list.
This allows you to add a guest to your guest list without sending them an invitation (no email address required). This is helpful if, for example, you don't have the email address of a guest and talked to them on the phone.
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A: Yes! On the Invitation > Manage Guests page, click "printer-friendly" in the upper right corner.
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A: Yes! MyPunchbowl parties you’ve been invited to will show up in your account
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A: Yes. To do this, the guest can simply click the "Forward to a friend" link in the invitation.
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A: We allow the host to hide the "Forward" link in the invitation. To hide this button, go to your Manage Guests page and click "Change RSVP Options". Uncheck "Allow guests to forward the invitation".
Remember, we cannot prevent guests from forwarding the invitation email from their email program.
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A: If you need to update your guests with new information or want to communicate an important change to your event, click "Send a message to guests" at the bottom of your Invitation > Manage Guests page.
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A: If you need to cancel your party and you have already invited the guests, you can inform your guests of the cancellation by clicking “Send a message to guests” at the bottom of your Manage Guests page. We also suggest indicating that the event is cancelled in the party title, or Message to Guests field of the invitation.
If you are going to keep the party in your Dashboard (for example if you will be rescheduling the party or if you want to keep the guest list available to re-use at a future time), make sure to turn off email reminders to guests for the canceled party. To do this, click “change RSVP Options” in your Manage Guests page and deselect “Send an automatic reminder email”.
To permanently delete the party, locate the party in your Dashboard and click "Delete" next to it.
Note that if just the party date or location has changed, you don’t actually need to cancel the party and send out new invitations, you can simply use the “Send a message to guests” section to inform the guests of the updated information.
Checklist & Potluck list
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A: Only guests who have responded "Yes" are able to view the Potluck list.
Additionally, after completing your Checklist you must add items to the Potluck list by clicking the green "+" (plus sign) next to the item. Only items that are added to the Potluck list (on the right side of the Invitation > Checklist page) can be seen by your guests.
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A: Only a guest can change the quantity of an item they are bringing from the Potluck list. If a guest needs to change the item or amount of an item they are bringing, they need to first go to the Potluck tab in the invitation and delete the item from the "You're Bringing" section. Then choose the correct item and quantity from the list of available Potluck items by clicking "I'll Bring This".
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A: Yes! Click "Printer-friendly" in the upper right corner of the Checklist.
After Party
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A: The host can use the After Party "message to guests" to kick it off! Also, guests who responded Yes to the inivtation will autmatically receive an email to join the after party.
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A: Right now, we only support sharing photos through Flickr. It's easy to get a Flickr account ... and it's free! Just visit http://www.flickr.com
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A: For your Flickr photos to be accessible in the MyPunchbowl After Party Photos page, they must be:
- in a photo set OR have at least one tag
- made publicAlso, make sure that the setting on your Flickr account page "Hide your profile from public searches" is set to "No". This setting is under the Privacy & permissions section of the Your Account page
You can find help with these topics at Flickr's help page.
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A: Check out this helpful guide for uploading Flickr photos to the After Party.
Product Trivia
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A: Pronouns are in! Haven't you heard of MySpace or YouTube? Beyond that obvious connection, we realized that punchbowls are often the center of a party. A punchbowl is the centerpiece of a great food table, and people love to gather around the punchbowl. We also like the connotation that a punchbowl provides--fill it up with everything you need for your party! My friends, my house, my party…MyPunchbowl.
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A: Thanks for asking! MyPunchbowl is a Ruby on Rails application, with lots of Ajax. We use a MySQL database. Contact us if you want to learn more geeky details.
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A: MyPunchbowl is hosted by our friends at Engine Yard. If you are looking for a good place to get started, you may be interested to know that our original hosting provider (in the early days) was OCS Solutions.
Customer Support
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A: We are happy to help you with technical issues related to MyPunchbowl. The best way to get help is to email our support team at support@mypunchbowl.com. If you want customer support by phone, you can call us at 650 814 3393 or 508 270 3848. While we are happy to provide quick phone support, please remember that MyPunchbowl is a free service. We can only help with issues that are specifically related to MyPunchbowl and we expect that you are very comfortable using the Internet. If you decide to call, don't be surprised if the CEO of our company (Matt Douglas) picks up the phone! He likes to talk to customers.